Universal Credit rules Housing Benefit will be paid directly to our customers in most cases. The customer will then be responsible to ensure that rent is paid to PA Housing.
Universal Credit replaces six current benefits, including Housing Benefit. It is paid as a single payment, calendar monthly in arrears which means that your housing costs are paid at the same time as your other benefits, and it’s up to you to pay the rent out of this payment. Universal Credit is now in operation in every area of the UK for single people with no children making a new claim for benefit.
There are also some Job Centres operating the ‘full’ service where anyone making a new claim will be directed onto Universal Credit, no matter what their personal circumstances.
To find out more about what Universal Credit is, watch this video below:
If you need to apply for Universal Credit you can pick up some useful hints and tips by watching this video below:
Our Tenancy Sustainment Team
We are dedicated to helping our customers who may be struggling to manage due to one or more of these reforms. We can help you to apply for other benefits, request back-dates, appeal against decisions that you don’t agree with, set up email addresses, open bank accounts and help you to overcome any problems with your benefits that you might encounter.
Last year we carried out over 1100 face to face appointments with our customers.
Please do not hesitate to contact us on 0116 2576716 or firstname.lastname@example.org if you need advice or support.