Read Katrina's story on using My asra for the first time...
2017 - May, Latest news
At PA Housing, we are continuously working to place our customers at the forefront of our services and that is the reason we developed My asra. This unique tool allows our customers quick and easy access to various services including diagnosing repairs, in a safe and secure way, and is available to download via mobile, tablet and PC.
We share the experience of one of our customers who recently used My asra for the very first time.
Katrina, a full time working mum, has been with us for over four years and takes pride in her home. She noticed the My asra advertisement in the last edition of doorstep; our customer magazine and thought "what's it all about?"
“I work full time and I am always on the go, so anything that can save my time instead of making a call was a bonus. Being able to check my details and to raise a repair anywhere at anytime were the biggest selling points for me.
My asra experience
Having followed the steps to download and register for My asra, I found the whole process quick and easy. After completing registration, I began to navigate around the app and found that everything you need to know is in one easily accessible place and you can see straight away what to click on.
The “My account” button allowed me to see all my rent statements and balance. I can also make a payment whilst on the go which is very convenient.
I also used the “My repair” button to diagnose my own repair, and then book an appointment which was great! I was contacted very quickly to confirm when the work would be carried out.
Highly recommended to all customers
Overall I have found that My asra is quick and cheap to use. At the click of a button I can access my rent statements and raise or track my repairs without picking up the phone. I would certainly recommend other customers to download it, as it makes you feel more in control of your tenancy and just like reviewing your banking online; it can be checked anytime and anywhere. I will definitely be using it from now.”
It is great to receive such an endorsement from one of our customers on My asra. We are working hard to continue to improve our online services to customers and have more new features planned in the coming months such as reviewing your Service Charge statement. We think My asra is the quickest and easiest way for you to manage your home and access our services, so what are you waiting for? Follow Katrina’s example and join our Digital Community today!!!Nick Cullen; Digital Marketing Manager