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Universal Credit and you. How we can help

2017 - October, Latest news

Are you worried about the Universal Credit roll-out? If you are facing being put on the new benefit and concerned about how you will deal with the impact, you can contact us and we will help guide you through it.

We have a dedicated Tenancy Sustainment Team (TST) whose job is to help residents overcome any obstacles that might interfere with the long-term residency and enjoyment of their home.

That includes making sure tenants receive all the benefits they are entitled to, and even securing back-dated payments if they are due.

In the past year the TST has assisted more than 800 people and secured in excess of £2.2million in backdated and unpaid benefits for our customers.

One of the biggest threats to a tenant’s ability to manage is when benefits are stopped or cut, and tenants do not know what to do next.  Debts mount quickly and before long they can face eviction for rent arrears.

The introduction of Universal Credit had reportedly caused great hardship in some cases. Fears have been so high that a debate was held in Parliament over whether the roll-out should be stopped, but MPs decided to continue with it.

If you have recently moved on to UC, or you will soon be going on to it, and you have any concerns, contact our team.

Email or phone 0116 257 6716 and we will do all we can to help you.

You can also find out more by visiting our Welfare Reform and Benefits pages:

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