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Paragon Asra Housing Ltd

Asra and Paragon have recently joined together to form Paragon Asra Housing Ltd (PA Housing). PA Housing is a leading provider of housing for people and communities across central and southern England. We support more than 50,000 customers who live in more than 24,000 homes.

Moving home

Re-housing Options

If you are currently our tenant with an identified need, our Re-housing Options Officer can offer you help and assistance with regards to your housing options. These options could include a mutual exchange, transferring to another home or downsizing your home.   

It’s a good idea to be flexible and consider all your housing options, even if you think they might not be for you.

  • Who can apply for re-housing?

    PA Housing tenants can apply provided they have held a tenancy for a minimum period of twelve months.

  • Can I apply for re-housing if I have arrears?

    You can apply to go onto our Re-housing Options waiting list provided you have a payment plan in place with your income officer, and have adhered to your payment plan for a minimum of six months. More information is available in our Allocations policy.

  • What is a mutual exchange, and why is it a good option for me to consider?

    A mutual exchange is when two or more social housing tenants 'swap' their properties. In doing so they take over the terms and conditions of each others tenancy.

    You can swap your home with any Social Housing tenant in the UK providing they have the rights to a mutual exchange and want to swap homes with you. 

    We will write to you giving consent, conditional consent or to refuse your Mutual Exchange within the statutory period of 42 days of your initial application being submitted.

    Before any swap takes place approval must be gained from both landlords.

    Not all social housing tenants may have the right to exchange. If you are in the Introductory period (normally the first 12 months) of your tenancy, or have court actions pending, you may be refused the right to exchange. If you are unsure whether you have the right to exchange, get in touch and we will be able to advise you further.

  • What is HomeSwapper?

    HomeSwapper is a mutual exchange service and you can use this service to help find a new home. 

    HomeSwapper has the UK's biggest list of members all wanting to swap homes with 5,000 tenants joining or renewing memberships each week. It is a web-based exchange scheme where asra Housing Group tenants can register their details and be advised of potential exchange partners.

    This service is free to all asra Housing Group tenants.

    For more information visit the HomeSwapper website

  • What else do I need to know about a mutual exchange?

    You will need to ensure any rent arrears are cleared before applying for a mutual exchange. If you are currently in rent arrears, we will not permit a swap. Therefore you are strongly advised to contact us and set up a repayment plan at the same time that you register on HomeSwapper. 

    Any repairs to your property that are your responsibility will need to be completed. If you are unsure what, if any, repairs you are your responsability, we will be able to advise you when completing a Pre-Exchange Home Inspection.  

    The incoming tenant accepts the property in the condition that they find it. Other than repairs which are our legal responsibility to carry out, asra Housing Group will not undertake internal redecoration, cleaning and will not carry out repairs that were the former tenant's responsibility.

  • In what circumstances may I be considered for Re-Housing Options advice?

    It may not be possible for all customers to have an individual appointment with the Re-Housing Options officer in periods of high volume, therefore we will prioritise appointments with the Re-Housing options officer for customers with the following identified housing needs:

    Under Occupancy

    If your property is now too big or you have been affected by the bedroom tax and would like to consider downsizing, you can register on HomeSwapper to look for a mutual exchange. Also register on our waiting list if you would like to consider a transfer. 

    Overcrowding

    If your property is now too small due to your changing circumstances and you would like to consider a larger property, you can register on Homeswapper to look for a mutual exchange.

    Medical

    If your property is no longer considered suitable due to medical grounds (all medical proof will need to be provided and an OT report maybe requested) register on our waiting list so that you may express an interest n suitable properties that may become available. Also register on HomeSwapper to consider a mutual exchange.

    I need more advice and help

    If none of the above circumstances apply to you, but you would still like some advice on being re-housed please contact us at homes@asra.org.uk

 

If you still have any queries please contact us at homes@pahousing.co.uk or call our Customer Contact Centre on 0116 257 6716 for assistance.

Mutual exchange

A mutual exchange is when two or more social housing tenants 'swap' their properties. In doing so they also take over each the terms and conditions of each others tenancy.

You can swap your home with any social housing tenant in the UK providing they have the right to mutual exchange and want to swap homes with you. 

Before any swap takes place approval must be gained from both landlords. 

  • Am I eligible for a mutual exchange

    You can make an application to exchange your home if: 

    • You hold a secure, assured or fixed term tenancy
    • Your rent account is clear
    • There are no Court Orders or Notices against you
    • You have not breached the terms of your tenancy agreement at your present home.

     

  • What do I need to do first?

    The most popular way of finding an exchange partner is online. We have signed up to two mutual exchange websites, and membership is free for our existing tenants: You will need to register and complete your details online.

    Once you have registered and to maximize a potential exchange match you will have to provide:

    • A description of your property and its location
    • Photos of your property
    • A description of the type of property you are looking for.

    This will help with prospective tenants who may be looking to exchange in your area.  We can offer assistance with this if you wish.

    Once your details have been verified by our team, all other registered MoveMaker and HomeSwapper users will be able to view your home's details, and you will be able to search for properties all over the country including your local area. You can choose the type of property you would like to move into and the location where you would like to move to.

  • What is MoveMaker?

    MoveMaker is for UK social housing tenants, looking to swap their home with other social housing tenants.  This service can you help find the perfect match to swap your home, asra Housing Group tenants are encouraged to register their details and to start searching for the homes in the areas they want to live in.

    Whatever your reason is for moving, MoveMaker will help you find your perfect property match:

    • You can download the MoveMaker app on Apple and Android smartphones and tablets, and also there is a mobile website
    • It's quick to register and easy to use
    • It helps answer important questions, like what the local schools are like, how far away the hospital is and where the nearest bus stop is
    • No more time-wasting, it only connects you to someone if there is a two-way match!
    • And it's FREE!

    Register today by visiting the MoveMaker website

  • What is HomeSwapper?

    Homeswapper is a mutual exchange service and you can use this service to help find a new home. 

    HomeSwapper has the UK's biggest list of members all wanting to swap homes with 5,000 tenants joining or renewing memberships each week. It is a web-based exchange scheme where asra Housing Group tenants can register their details and be advised of potential exchange partners.

    This service is free to all asra Housing Group tenants.

    For more information visit the HomeSwapper website

  • What else do I need to know?

    You will need to ensure any rent arrears are cleared before applying for a mutual exchange. If you are currently in rent arrears, we will not permit a swap. Therefore you are strongly advised to contact us and set up a repayment plan at the same time that you register on HomeSwapper.

    All incoming tenants are now subject to the same pre-allocation checks as carried out by our Lettings Team, including allocation interview, income and expenditure checks as well as Experian Credit Checks.

    Once verified and a potential exchange match has been found we will require the following:

    • Three months bank statements
    • Proof of any benefits/income
    • Proof of ID for all household members (birth certificate, driving licence, valid passport)
    • Current up to date photo for all household members
    • We will require one months rent payment in advance which will need to be paid on the day of signing of the mutual exchange.
      (Sorry we are unable to accept cash payments, only card payments)
    • We will require all Income & expenditure details and a signed declaration and consent form.

    In advance of completing a Mutual Exchange, an electric check and gas servicing check will be organised.  All checks must be completed and certificates issued to confirm that legal health and safety requirements are met.  A fee of £60 for the electric check and £60 for the gas safety check (Total £120) will be required to be paid in advance. This cost is not covered by us, it is the responsibility of the incoming and outgoing customers to make arrangements for the payment to be made.

    Any repairs to your property that are your responsibility will need to be completed. If you are unsure what, if any, repairs you are your responsibility, we will be able to advise you when completing a Pre-Exchange Home Inspection.

    The incoming tenant accepts the property in the condition that they find it. Other than repairs which are our legal responsibility to carry out.  We will not undertake internal redecoration, cleaning and will not carry out repairs that were the former tenant's responsibility.

  • How do I apply for a mutual exchange?

    When you have found someone to swap your home with, you will need to contact us in order for the initial application form, or alternatively you can click here.

    You will need to complete both copies of the form before sending them back to Head Office.  

    BEFORE ANY SWAP CAN BE CONSIDERED, APPROVAL MUST BE GAINED FROM BOTH LANDLORDS

  • How long does a mutual exchange take?

    We will write to you giving consent, conditional consent or to refuse your Mutual Exchange within the statutory period of 42 days of your initial application being submitted.

  • Can my application be refused?

    The most common reasons for refusal are:  

    • You have been served with a Notice of Seeking Possession or a Suspended Court Order
    • The person you want to swap with has been served with Notice of Seeking possession or a Suspended Court Order
    • Either your landlord or the landlord of the person you want to swap with is bringing Court proceedings against you
    • One of the homes would be overcrowded as a result of the exchange
    • The exchange would mean an adapted property would be occupied by someone who didn't require the adaptation.

Have you heard about Choiceplus?

This unique category for applicants could give you additional priority when applying for properties, if you work part time, run a local business, work as a Keyworker, about to leave the forces or are currently renting privately, our Choiceplus category could be ideal for you.

If you have already registered for housing with us but your circumstances have changed since you originally applied and you think you qualify for Choiceplus, please get in touch with us. Up to 10% of our available properties will be let to Choiceplus applicants so make sure you don’t miss out. 

If you have any further queries please contact us at homes@pahousing.co.uk or call our Customer Contact Centre on 0116 257 6716 for assistance.

Ending your tenancy 

If you want to move from your current asra home the first thing you need to do is simple: tell us. You can let us know via My asra. 

  • What you need to know

    You’ll need to give us four weeks’ notice before you move out. We’ll write to you with the date your tenancy will end and when the keys are due in by. This will normally be a Monday. If you don’t return the keys by noon on the agreed date, you’ll be asked to pay another week’s worth of rent.

    We will provide you with a free, freepost envelope so you can post us the keys.

    Before you move please make sure you:

    • Pay your rent in full
    • Complete all outstanding repairs
    • Hand in all keys, including those for communal doors and key fobs for garages etc. We will charge you for replacements if all keys aren’t returned.
    • Clean the property and clear it of any rubbish
    • Pay any outstanding utility bills in full. If you could let us know your supplier and final meter reading, that would be useful information for the next tenant.
  • Cleaning your property

    We have a scheme to reward tenants who leave their property ‘Clean, clear and undamaged’. You could receive £50 in vouchers if you complete the application form we’ll send you and if you leave the property clean, clear and undamaged.

    If you are clearing a home on behalf of a relative who has passed away, we will support you. Let us know (link to contact page) and we’ll help you through the process. We’ll need to charge rent while you still have the keys, so letting us know as soon as possible is important. It might be helpful for you to know that if your relative received housing benefit, the Government stop that payment immediately.

  • Taking on a tenancy

    If you lived with the deceased resident at the time of their death and the home is your only and main property, you may have the right to take on their tenancy. Ask us, and we’ll help you understand if you are eligible.

  • Leaving your home for a long period of time

    There may be times when you need to leave your home for a long period of time, but will be returning. For example you may need to go into hospital or to go abroad. You must tell us before you go, and give us some idea when you think you will be back. You must also tell us if someone will be staying in your home while you are away and what arrangements you have made for paying your rent. If rent arrears build up while you are away, they are still your responsibility. 

  • Joint tenancy

    If you have a joint tenancy and wish to leave your home, you must let us know. You are still responsible for all the tenancy conditions if your name is on the agreement.

    If both tenants are happy to have a name removed from the agreement, then we’ll sort that paperwork out. However, if only one of you wishes to give up the tenancy we’ll have to give you notice to quit.

  • Leaving due to domestic violence

    If you are moving out due to domestic violence, your housing officer can advise on options. You may also find the National Domestic Violence Helpline a useful place for advice and support.

 

If you have any further queries please contact us at homes@pahousing.co.uk or call our Customer Contact Centre
on 
0116 257 6716 for assistance.

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