It will not be possible for all customers to have an individual appointment with the Re-Housing Options officer if it is not considered necessary and during periods of high volume. It also may take longer to arrange an appointment if you are based in London and the surrounding areas as we have to coordinate schedules with our visiting officers in these areas. However, if you would like some advice and don’t necessarily require a face-to-face appointment, we can look to arrange a telephone appointment for you, although this may still require time to schedule in.
We will prioritise appointments with the Re-Housing options officer for customers with the following identified housing needs:
If your property is now too big or you have been affected by the bedroom tax and would like to consider downsizing, you should register on HomeSwapper to look for a mutual exchange.
If your property is now too small due to your changing circumstances and you would like to consider a larger property, you should register on Homeswapper to look for a mutual exchange.
If your property is no longer considered suitable due to medical grounds. An Occupational Therapists report will be required as an essential part of the process, we would not be able to accept any other form of evidence for a need to move based on medical grounds. To obtain this you would need to seek a referral to an Occupational Therapist through your GP or your Local authority.
Also, register on HomeSwapper to consider a mutual exchange.
I need more advice and help
If none of the above circumstances apply to you, but you would still like some advice on being re-housed please contact us at email@example.com or call 0116 257 6716.