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Welfare reform and benefits

In this section you should find some answers, and get some useful advice on how to get to grips with all of the changes:  

Here you can find all the frequently asked questions on Benefits & Welfare Reform. 

Click on the tabs below to find out our answers: 

  • Am I entitled to any Benefits?

    The Government’s website has a helpful Benefits Calculator, where you can find out:

    • What benefits you could get
    • How to claim
    • How your benefits will be affected if you start work

    Benefit calculator

    In the event that your benefits have changed please contact us on 0116 257 6716.


  • What assistance can you give me regarding Benefits?

    Our Tenancy Sustainment Team can help you to make a claim, request a back-date or to make an appeal.

    You can contact our Tenancy Sustainment Team to make an appointment by phone on 0116 257 6716 or by emailing

  • What is Universal Credit?

    Universal Credit rules Housing Benefit will be paid directly to our customers in most cases.  The customer will then be responsible to ensure that rent is paid to PA Housing.

    Find out more

    You can also contact our Tenancy Sustainment Team for further advice by phone on 0116 2576716 or by emailing


  • Other benefits explained

    There are many other reforms that have either already been implemented or are planned for the future.

    Find out more


Our Tenancy Sustainment Team

We are dedicated to helping our customers who may be struggling to manage due to one or more of these reforms.  We can help you to apply for other benefits, request back-dates, appeal against decisions that you don’t agree with, set up email addresses, open bank accounts and help you to overcome any problems with your benefits that you might encounter.

Last year we carried out over 1100 face to face appointments with our customers. 

Please do not hesitate to contact us on 0116 2576716 if you need advice or support. 

What is moneywise plus?Visit the moneywise plus website 

If you live in Leicester or Leicestershire, we may be able to offer you assistance with money advice to help you maximise your income, as well as digital skills training to help get you confident using online services.

To find out if you are eligible for assistance, click their logo:

Moneywise plus supports participants to develop their financial and digital skills, using a three-stage model of engagement, assessment and support:

Provides focused community engagement activities in key target communities.

Assessment of participants (citizenship, issues and barriers, financial and digital skills needs, etc.), as well as in-depth assessment and intensive support for participants with particular barriers, who require specialist support to effectively engage with support activities.

Adviser provision to develop financial and digital skills/confidence using a person-centred approach, with action planning and review. Also includes dedicated route-ways to education and volunteering.


PA Housing is a delivery organisation for Moneywise Plus which is funded by the Big Lottery and the European Social Funds. 


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