Lettings Team and CALS help customer out of debt
2016 - July, Latest news
asra’s Lettings Team and Leicester’s Community Advice & Law Service (CALS) have worked together to help a customer to get out of debt.
The customer from Kettering was registered on our waiting list and was living in a hostel at the time when she made contact with asra.
The customer was very vulnerable and had debts of £5,000, which had prompted her to decide to set up a debt management plan known as an Involuntary Arrangement (IVA).
For those that are unaware, an IVA is where customers pay for an advisor to contact every company that they owe money to and agree payments with them. This would have cost our customer a considerable amount but Debt Advice Case Worker for CALS, Amie Krubally, intervened and stopped this from happening.
Lettings Negotiator, Mani Kundi referred the customer to CALS in order to receive help and Amie contacted creditors directly for free - so our customer never had to pay for help. In addition, Amie also secured money from Charity Link which awarded her a cheque of one week’s rent advance of £101.13. The customer was also helped to secure a Furnitureplus pack.
asra’s partnership with CALS has established a direct avenue for customers to receive help and sustain their tenancies, which has proven beneficial to asra on multiple occasions.
Amie said: “We assisted the client to reclaim control over her life by advising her on how she can deal with her debts and helping her to pursue her chosen debt management option. The client now has affordable payment arrangements in place for three of her debts, and is in the process of setting up arrangements for two other debts. With our assistance the client was able to secure a charity grant for part of the deposit needed to secure her property with asra, and the client has now moved in. The tenant that we have chosen to remain anonymous was ecstatic with the outcome: “
Lettings Manager Thomas Jackson added:
I think it’s fantastic that our partnership work with CALS is now starting to reap benefits for our customers and in this case we have greatly assisted the customer and put measures in place to ensure she was able to take a tenancy with asra and more importantly sustain the tenancy in the long term. We have assisted this applicant in many ways and accessed many of the resources available to us and it’s great to see the impact that this can have on someone’s life. I think this really demonstrates asra’s purpose, which is ‘providing homes and not just places to live’.Thomas Jackson (Lettings Manager)