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DIY

We would not usually consider this to be antisocial behaviour.

You may want to have a friendly word with your neighbour as they may not be aware you can hear them. We've put together some tips to help you resolve issues with neighbours.

Definitions:

  • 'Persistent Noise Nuisance' means the disturbance lasts for continuous periods of over 30 minutes a day for at least 5 days within one week.
  • ‘Night-time’ – after 11 pm and before 7 am

 

If after talking to your neighbour you still feel you are being disturbed, you should contact the local Environmental Health Office, which is run by your local authority.  

Find your local authority

Should they take enforcement action, we will use this as evidence against the perpetrator if appropriate.

If you want to report persistent noise, please complete our incident diary sheets with dates and times of the incidents. Use our online form to let us know about the situation. You can attach your completed incident diary sheets when you make your report.

You should also complete the diary sheets below if the behaviour is persistent during the day or during the night-time, and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved.

Diary sheets

The diary sheets can be used as evidence by PA Housing or by the Environmental Health Noise teams. A further way of gaining evidence of a noise nuisance is to use ‘The Noise App’.  To find more about this app, please visit the website below.

The Noise App Website

It should be noted that if the neighbour who is creating the noise nuisance is not a PA Housing customer then we will have no authority to act against them.

If the situation has not improved, mediation might help. It’s an informal, confidential and independent service available to help neighbours sort out their differences and reach an agreement. They can help you and your neighbours understand each other’s point of view and reach a solution. 

IFor more specific advice regarding noise nuisance please visit the ASB Help website below.

ASB Help Website

 

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