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Paragon Asra Housing Ltd

Asra and Paragon have recently joined together to form Paragon Asra Housing Ltd (PA Housing). PA Housing is a leading provider of housing for people and communities across central and southern England. We support more than 50,000 customers who live in more than 24,000 homes.

Contact us

We have tried to make it as simple as possible for you use our services online, without the need to call us.

Have you tried My asra yet?

Login to My asra

My asra is the quickest and most convenient way of managing your own account online, from anywhere, at anytime without the need to call our Customer Contact Centre.  

  • Make a rent payment
  • Check your balance
  • Report a repair
  • Check the status of a report
  • Find out information on repair timescales.


More services will be added soon, so keep checking.

Login to My asra                   Find our more about My asra

Need some help or advice? 

Our Help and advice page has all the answers to our customers’ most commonly asked questions. It’s worth heading there first to check if anyone else has a similar query.

Help and advice

Send us an email to:

enquiries@pahousing.co.uk

 Request an appointment for a video call from one of our operatives:

Make a video call

Your feedback

Our aim is to provide excellent service and see it from our customer’s perspective. Your feedback helps us achieve this. Whether you’ve a comment, compliment or something to feedback we want to hear from you.

Give feedback   

Please do not use this form if you have a complaint

Alternatively, you can write to us at our Head Office, or call our Customer Contact Centre

Opening hours

My asra is open 24 hours a day, seven days a week, however our Customer Contact Centre can be contacted on 0116 257 6716 and is open:
*Please note, calls are charged at the standard UK local call rate. 

Monday

08:00 - 20:00

Tuesday

08:00 - 20:00

Wednesday 

08:00 - 20:00

Thursday

08:00 - 20:00

Friday

08:00 - 20:00

Saturday

08:00 - 12:00

Sunday

08:00 - 12:00

Office Locations

  • Head Office

    Our Leicester head office is open Monday to Friday 9am to 5pm.


    PA Housing
    3 Bede Island Road
    Leicester
    LE2 7EA

     

  • London Office

    Please note that all enquiries should come through to PA Housing Customer Contact Centre, by calling 0116 257 6716.

    PA Housing
    Leathermarket
    Weston Street
    London
    SE1 3ER

     

    *This office is not open to the public

  • Belgrave Office

    Please note that all enquiries should come through PA Housing Customer Contact Centre, by calling 0116 257 6716.

    PA Housing
    131 Loughborough Road
    Leicester
    LE4 5LQ

     

Making a complaint

We work hard so that any concern is acknowledged, responded to and that we share the lessons learnt.   As part of that pledge, we acknowledge all complaints within one working day, give you a named officer to contact and will follow up after a complaint has closed to find out your experience of our process.

Complaints form

You’ll find a copy of our complaints policy in our Publications & policy library

Press Enquiries  

For our latest press releases and news stories please visit our news page.

For all press enquiries please contact our PR agency Creative Bridge on 01455 883 880

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