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Contact us

We have tried to make it as simple as possible for you use our services online, without the need to call us.

Have you tried My asra yet?

Login to My asra

My asra is the quickest and most convenient way of managing your own account online, from anywhere, at any time without the need to call our Customer Contact Centre.  

  • Make a rent payment
  • Check your balance
  • Report a repair
  • Check the status of a report
  • Find out information on repair timescales.

More services will be added soon, so keep checking.

Login to My asra                   Learn more about My asra

Need some help or advice? 

Our Help and advice page has all the answers to our customers’ most commonly asked questions. It’s worth heading there first to check if anyone else has a similar query.

Help and advice

Send us an email to:

Request an appointment for a video call from one of our operatives:

Make a video call

Your feedback

Our aim is to provide excellent service and see it from our customer’s perspective. Your feedback helps us achieve this. Whether you have a comment, compliment or something to feedback we want to hear from you.

Give feedback   

Please do not use this form if you have a complaint

Alternatively, you can write to us at our Leicester office, or call our Customer Contact Centre

Opening hours 

My asra is open 24 hours a day, seven days a week, however, our Customer Contact Centre can be contacted on 0116 257 6716 and is open:

*Please note, calls are charged at the standard UK local call rate. 


08:00 - 20:00


08:00 - 20:00


08:00 - 20:00


08:00 - 20:00


08:00 - 20:00


08:00 - 12:00


08:00 - 12:00

Office Locations

  • Leicester

    Our Leicester office is open Monday to Friday 9am to 5pm.

    PA Housing
    3 Bede Island Road
    LE2 7EA


  • London Office

    Please note that all enquiries should come through to PA Housing Customer Contact Centre, by calling 0116 257 6716.

    PA Housing
    Weston Street
    SE1 3ER


    *This office is not open to the public

Making a complaint

We work hard so that any concern is acknowledged, responded to and that we share the lessons learnt.   As part of that pledge, we acknowledge all complaints within one working day, give you a named officer to contact and will follow up after a complaint has closed to find out your experience of our process.

Complaints form

You’ll find a copy of our complaints policy in our publications and policy library

Media and press enquiries

For our latest press releases and news stories please visit our news page.

For media and press enquiries please contact us at

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